Orange Airtime Registration Form (Connection Notes)

CJM Communications
Tel: 0800 0260885 Tel/Fax: 0870 787 2152
EMail: mobiles@cjmcommunications.com

Orange Airtime Registration Form (Notes)

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CONNECTION NOTES

Our form has been designed to make connecting to Orange as simple as possible.
You may print these pages out and fax back the form when completed to Fax 0870 787 2152.
Information on how to complete the form has been written as clearly as possible, so please read the notes before proceeding.
You can go straight to the form at; http://www.cjmcommunications.com/mobiles/AirtimeRegistrationForm.htm.
You may also obtain a plain text version of this form at; http://www.cjmcommunications.com/mobiles/orngform.txt.

PLEASE read this page in full before attempting to complete the form.

It will answer most common questions and may prevent you completing parts unnecessarily!

This registration form must be completed before we can supply you with a phone. You may also need to provide proofs.
If you wish to add a phone to an existing account or upgrade a phone, please see the bottom of the page for more information.
Personal users should complete sections 1, 3, 4 and 5 in all cases.
Business users should complete sections 2, 4 and 5, with just contact details in section 1 (see section explanation below).
Please print out the form separately for multiple phone connections. If on the same account, complete one form and then attach a cover note detailing the extra handsets you require and the required talk plans and user names for each one.

The Sections Explained:

Section 1 is to be completed in all cases, but depending on your order - some bits may be left empty. Business users only need to include a contact name, address and phone number.
Section 2 is for business users to complete. We will need an official order from you by fax or post, which may need to be given to Orange.
Section 3 is to request a talk plan/tariff and any additional services. Some services are at extra cost and are explained accordingly within this section.
Section 4 is your method of payment to Orange for phone connection, line rental and call charges.
Section 5 is for your actual phone order. Here you give us the required handset/additional accessories wanted and your payment details.
Section 6 is for requesting any special delivery instructions – such as a specific date for delivery or another delivery address.

Connection Notes:

The minimum connection time to the Orange network is 12 months, consisting of a 1 month notice period, required in writing.
You have a 14 day money back guarantee for all new connections, however this excludes upgrades.
You may be required to pay a deposit by cheque or credit card (held for 12 months) before you can be connected.
We require 2 proofs (Proof of address & ID) for all new connections, which must be sent by fax or post. Acceptable proofs are given below.

Number Portability ("Bring Your Number"):

You can bring over your existing mobile phone number if you are coming over from another UK phone network (Cellnet, Vodafone or One 2 One). Orange try to make this as simple as possible - but we still need to get extra information from you.

You will need to include a copy of your latest mobile phone bill.
You must not have given notice to the network to disconnect and must not disconnect in advance - Orange will arrange this for you.
You cannot migrate your number if you have not yet completed the minimum term with the other mobile network or service provider.
Orange will offer a 14 day money back guarantee from the time of connection. However, you may still disconnect if the number transfer is unsuccessful.
The transfer may take up to 3 weeks to be completed. Orange will issue a temporary number initially so you can use your new phone in parallel with the existing number.

Talkshare:

Talkshare gives the ability to have more than one person sharing the same Talk Plan (tariff). When completing the form, complete it for the account holder as normal, but include the second person in the "User Name" box. In Section 3, mark the chosen Talk Plan as "Talkshare <talk plan>". For example, to have two users sharing Talk 60, write "Talkshare 60". We’ll do the rest. Each person sharing a talk plan pays £14.69 per month including VAT, in addition to the "main user" who pays for the main talk plan at the normal rate.

More details of Talkshare can be found on our web site at; http://www.cjmcommunications.com/mobiles/talkshare.htm.

Free "Phone Me" Personal Number:

We provide a totally free "0700" personal number with every connection, although you are under no obligation to use it. This number can be routed to your mobile number or any other 3 Numbers UK destination with no cost to yourself now or in the future.

Callers are charged at a higher rate (comparable to mobile rate) regardless of where you are actually routing the call, which is how the personal number company makes money from proving a service at no cost. You pay nothing to receive the calls and continue to get the callers Caller ID information if available.

To change the destination of your personal number, you are given a unique number that is PIN code protected. You can then change your personal number to divert calls (free of charge to yourself) to any 4 UK landline or mobile phone numbers.

Divert calls to another mobile phone if your battery runs out.
Divert callers to another destination if your mobile phone is damaged or out of coverage.
Divert calls to your home or office number when you would rather not use your mobile phone.

The other advantage of using a personal number is clear should you wish to change phone or network in the future. Although your mobile number may change, callers will still reach you on your personal number. If you would like to have a special number, we offer a choice at extra cost (from £25 upwards).

Please note that when you make outgoing calls from your chosen destination, people will receive the "correct" Caller ID information and not your personal number. You cannot currently receive SMS text messages via your personal number. In these cases, you may want to give important business contacts, friends and family your "real" number in addition to your personal number.

Returning the Form/s to us:

Faxing back the form with your proofs is by far the quickest way of placing an order.

Please note that we will generally only call you to advise if there are any problems with your order, not just to confirm receipt. If you specifically need us to acknowledge receipt, please state it clearly somewhere on the form when sending it.

POST:
CJM Communications (Orders), 114 Lunderston Drive, Glasgow, G53 6BS.

FAX:
Fax 0870 787 2152

EMAIL:
mobiles@cjmcommunications.com (Please send or fax proofs separately if emailing the form to us.)

More Information:

If you are still unsure about anything, you can get further information from us in a variety of different ways.
By checking out our web site you will be able to check on any pricing changes, special offers and new handsets before placing an order.
If you still have questions that cannot be answered via the web, please call us on Freecall 0800 0260885.
For technical queries, please call 0700 5608146. If for any reason the call is not answered, please leave a message on our answering service.

INTERNET:
http://www.cjmcommunications.com/mobiles/pro_orange.htm

Save Money on All Your Orange or One2One Mobile Calls

EMAIL:
Send enquiries to; enquiry@cjmcommunications.com
For up to date pricing, send an Email to; mobiles@cjmcommunications.com for an auto response within 24 hours.

Acceptable proofs.
(Required for new accounts and when adding a phone to an existing account*)

Adding another mobile phone
to your existing Orange account.

Our quick procedure for
upgrading your Orange phone.

Acceptable proofs of address;

Utility bill (Phone, Gas, Electricity or Water).
Bank or Credit Card Statement.
(No more than 3 months old)

Acceptable proofs of identity;

Drivers Licence.
Passport or Firearms Certificate.
Front/Back of Credit Card.

In order to add another phone to an existing account, things are very simple indeed. We will now need proofs or an official order (on company headed paper) in the normal way.

Call Orange free on 180 using your handset and ask for them to put a note on the account stating that "CJM Communications will be adding a phone to the account".

Now just complete the form with your account number, name, address and a user name for the new person in Section 1. If you are adding a phone on Talkshare, state this in Section 3 as "Talkshare <tariff>".

If you are upgrading your phone, you do not need to complete the form in full. Simply include your name, address and complete the other requested information shown in "For Upgrades Only", within Section 1. We don’t need any proofs.

We will then call Orange for authorisation and send you a hard copy contract for signing. Once you return this we can proceed to get the handset to you. Please allow 5 working days, or longer should you require a new SIM card too.

* Procedure changed as of March 11th 1999

Now you have read everything, please CLICK HERE for the Airtime Registration Form.

Form created on 30^th April 1999. Errors & Omissions Excepted. This entire document is © Copyright CJM Communications.
Legal action will be taken against any other person reusing this form without permission.

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