Most QMA events are open to non-members. If you or a colleague wish to sample a QMA event, we should be delighted to meet you and to introduce you to other like minded professionals. Please do not hesitate to contact the QMA Administrator, Marion Jacques if you require further information.

 

Date	Subject	Location	Cost
14th  October 1999	Using Control Charts in Non Manufacturing Areas	DERA Malvern	QMA Members  £150 plus VAT  Non Members      £300 plus VAT
4th November 1999	ISO in Turmoil	Parcelforce World-wide, Birmingham	QMA Members  £150 plus VAT   Non Members      £300 plus VAT
November 1999	Putting Knowledge to Work	Hosted by  Rolls Royce Plc at Pride Park Stadium,  Derby An optional tour of the stadium is available	QMA Members  £150 plus VAT   Non Members    £300 plus VAT
Events for the Year 2000
February 2000	Problem Solving and Personal Development through Action Learning	To be Announced	QMA Members  £150 plus VAT   Non Members    £300 plus VAT
March 2000	Balanced Scorecards	To be Announced	QMA Members  £150 plus VAT   Non Members    £300 plus VAT
April 2000	Moving towards 6 Sigma	Kodak Limited Harrow	QMA Members  £150 plus VAT   Non Members    £300 plus VAT
May 2000	Using Outsourcing to Manage Quality and Cost	To be Announced	QMA Members  £150 plus VAT   Non Members    £300 plus VAT
June 2000	Interpreting ISO 9001	To be Announced	QMA Members  £150 plus VAT   Non Members    £300 plus VAT
July 2000	Another aspect of  Knowledge Management	To be Announced	QMA Members  £150 plus VAT   Non Members    £300 plus VAT
September 2000	Quality Techniques in Project Management	To be Announced	QMA Members  £150 plus VAT   Non Members   £300 plus VAT
October 2000	Business Excellence Model an update	DERA, Malvern	QMA Members  £150 plus VAT   Non Members   £300 plus VAT
November 2000	How to set up and run an Integrated Audit System	To be Announced	QMA Members  £150 plus VAT   Non Members   £300 plus VAT

 

Events - Further Details

SPC – Statistical Process Control.  It sounds familiar.  Something to do with the mass production of components, the Ford Motor Company perhaps? True enough, but it is much more than that.  SPC can be used in a very wide range of areas and this one day workshop is intended to identify many possibilities.

Hands-on activities, practical involvement and numerous real life applications of control charts in non manufacturing areas contribute to a full day and a better awareness of the potential of this technique.  You will not require any previous statistical knowledge.  In fact previous exposure to classical statistics generally interferes with the understanding of a control chart.

All the major quality initiatives such as the Business Excellence Model, QS9000,  6 Sigma and Vision 2000 demand an understanding of processes, and how to measure them.  There is no alternative to the control chart in its ability to effectively monitor any process over  time.

To find out more about a  technique that has almost limitless possibilities, then come along to this workshop.
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This day is being organised and run by Mal Owen. Mal has extensive experience in training and consultancy assignments in Statistical Process Control. He is an approved Consultant to the Ford Motor Company introducing SPC programmes into the supply base. This has subsequently led to work with an increasing number of non- manufacturing organisations, which are faced with handling variation in its many forms. Mal is also the highly respected author of SPC and Continuous Improvement and SPC and Business Improvement. His latest book SPC in the Office, written jointly with John Morgan, is due out shortly.
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For example: - Recent editions of the American magazine Quality Progress indicate the extent of the conflicting opinions towards whole concept of ISO 9000 in the USA.

ISO 9000 Revisions are key to Knowledge Age Excellence – Amy Zuckerman.

Is ISO 9001:2000 the Beginning of the end? ………. Quality as defined by the ISO 9000 model, is no longer the fad of the decade and it is unlikely the revisions will revive this fading interest – James Lamprecht.

I believe the future of the ISO 9000 family of standards is brighter than ever – Curtis DeVries.

…there is a lack of research that can shed light on whether companies that are certified to the ISO 9000 standards actually produce better products than companies that have not been certified. Maybe they do but there is no proof that they do. (The two research studies we have seen showed no difference.) Lacking such proof, we continue to rely on the assertions of the standards people and the certifiers, both of whom have strong vested interests in selling the certifications. – Dr J.M. Juran.

The certification bodies have a big problem, they are very aware that a significant number of their auditors failed the Big 3 Auto manufacturers examination for their own QS 9000 standard. The training need is huge. – David Hutchins.

Well, what do you think?

Has ISO 9000 lived up to the claims of its advocates?

Is it the end of the road for ISO 9000?

Can the audit bodies rise to the occasion?

This will be a chance for you to air your views and listen to the opinions of others. Join us for what promises to be a very informative day and some lively discussion.
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Transfer of knowledge between individuals is the key to its effective utilisation by the organisation.  Information Technology facilitates this process by providing storage and communication mechanisms that most of us couldn't have imagined a few years ago.  However, as we all must know by now, providing the means does not guarantee the result.  People, especially corporate people, tend to be protective of their own expertise so they don't often “transmit” knowledge.  Most organisations outwardly claim to value learning but don't establish a supportive climate within.  Hence none of us feel we have time to “receive” others’ knowledge even when it's available.

In the first part of the meeting we will explore these issues and provide some new perspectives on the “culture problem”.  Session 2 will review some practical tools that can be used to manage the knowledge transfer process as well as providing an opportunity for attendees to share their own ideas and experiences.
 

The meeting will be of interest to all managers, HR and information specialists who want to develop their understanding of this vital subject. As a result, they will be better equipped to extract maximum value from the knowledge in their own organisations.

A tour of Pride Park will be available for those wishing to take it.
 

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Last updated: 5th October 1999