| consultancy
management briefings
technical education
independent advice
tools and methods |
Fractal
Loading |
The business goals of customer relationship
management (CRM) are supported by authentic and meaningful exchanges
with customers. Customer call centres may wish to provide space for these
exchanges, but usually fail. The notion of fractal
loading gives us an understanding of the requirements for communication
within complex systems, and gives us a new way of thinking about CRM. |
| Security |
Companies in the finance sector often take a one-sided
view of security, and fail to acknowledge the extent to which they
increase security risks for their customers. |
|
Insurance |
