People and Change - Enabling, Encouraging & Empoweringveryard projects > change management > e3
|Empowerment means that people (typically employees) are granted a level of authority over their work or other aspects of their lives.|
|How can/should people be motivated to deliver excellence
in products and services, and to strive for continual process improvement?
What rewards are appropriate?
Collective rewards, such as a team party.
|What resources and support are required to enable staff
to participate actively in continual process improvement?
||Empowerment is a kind of freedom. If I'm empowered, I
am free to:
I hesitate before using the word 'empowerment' because it is so much abused. Many organizations preach it insincerely. In the worst cases, it is used as a label for its opposite: coercing staff to work harder (or to do unpaid overtime) to please customers, without giving them the resources or support that they need to do it properly. "You are empowered, so how dare you leave the office at 5pm?"
But in the best cases, it is a label for a sense of
shared responsibility and authority, a shared confidence that management
will back me up and reward my well-meant attempts to please the customer.
Software Process Improvement
|veryard projects > change management > e3||
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