A part of a process, involving a standard interaction between a person
and an object, to perform a given task.
"A collection of activities that takes in one or more kind of input and
creates an output that is of value to the customer." Hammer and Champny.
Workflow represents a way of managing office-based work in terms of the
demands of the individual work item. It therefore focuses on prompt and
effective response (resolution and expediting of each transaction).
Workload represents a way of managing office-based work in terms of
the available resources and structures. It therefore focuses on throughput
Work control represents the management balance between workflow and
workload. This is an important strategic issue for many organizations.
This page last updated on December 5th, 2003
Copyright © 2003 Veryard Projects Ltd