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Thus even if we design organizations in the belief that
most people are basically good and well-intentioned, we have to consider
how these good intentions can be mobilized to achieve worthy ends. We cannot
take this outcome for granted.
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If infamy followed a simple algebra, major infamy would
dominate minor infamy. Small evils would either accumulate to large evils,
or dissipate to insignificance. Moral rectification would be proportional
to the scale of the infamy.
But we know evil doesn't operate according to this simple algebra.
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The Road to Hell is Paved with Good Intentions. |
Even if most people are basically good and well-intentioned, organizations
can still be corrupt. (Even in Enron, there were no doubt many sincere,
honest and well-intentioned people, who believed they were doing the right
things.)
We can try and explain this by identifying a few evil people, but we
may not have to resort to this explanation. Complexity Theory yields alternative,
richer explanations.
Thus even if we design organizations in the belief that most people
are basically good and well-intentioned, we have to consider how these
good intentions can be mobilized to achieve worthy ends. We cannot take
this outcome for granted.

Corruption, whether individual or collective, may be self-created
(internally generated, emergent), or it may be deliberately fostered by
outside agents. Individuals and groups may be vulnerable to various kinds
of social attack, leading them into corrupt practices of various kinds.
According to one perspective, the strength of a norm can be measured
by how much you must bribe people to violate it. But Elster
regards this perspective as incomplete. "Sometimes all one has to offer
people is an alternative norm or an alternative description of the targeted
action." [In other words, reframing.]
"It may be easier to seduce a Communist or a Christian than to bribe him.
Jon Elster, Cement of Society, p 130