Practices as Business Components
> Best Practice Databases
of knowledge & intelligence
do we learn when we practise?
is it good practice
to share best practice?
||Like the loaves and fishes in the parable, knowledge can be freely
distributed to thousands.
||Knowledge can supposedly be divided up into separate and self-contained
components, known as Best Practices.
||One of the characteristics of an excellent company is the ability to
identify and share best practices across the organization.
||Many people claim that the sharing of Best Practices is a virtuous
practice, as it increases the total amount of Knowledge in the system.
||Other people mock this claim. They argue that if a Best Practice
was really any good, you'd want to keep it to yourself.
When Xerox started to distribute colour photocopiers in Europe, it
found that the French sales force was far more successful than the sales
force in any other country. For a short period, the French sales
accounted for about half the total European sales. This prompted
a careful analysis of the components of the French sales success.
Could any of these components be taken out of the French context and used
in other countries for selling colour photocopiers? Could any of
these components be used to improve operations in general? This analysis
identified a number of factors, which were then regarded as candidates
for dissemination across Europe as best practices. These included
a particularly effective training programme for the sales force, and a
particularly effective marketing information system.
Such best practices can then be packaged as components for dissemination.
Sometimes a software component already forms an essential part of the best
practice itself. In other cases, a best practice can be embedded
into a software component, which then serves as a delivery mechanism for
the practice to be disseminated. Even if software components are
not involved, the work practices can still be regarded as clerical components.
What are the potential advantages of using software components to deliver
best practices across an organization? What are the potential disadvantages?
Which of these advantages and disadvantages are applicable to your organization?
This page last updated on August 22nd, 2001
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