Call Control: 

• Central call control is located at our head office in Birmingham.
• This ensures that control and visibility are maintained over our engineers' current and forecasted commitments.
• With dedicated staff providing co-ordination for engineers and client liaison, we have endeavoured to minimise the time taken to log and progress fault calls.
• Call control staff utilise a networked proprietary call management system developed within PCS which enables the logging, tracking, escalation and reporting of all contracted and ad-hoc field service activities.
• In addition, the system also gives access to inventory management and depot repair allowing for simplified and rapid call progression.
• Staff also provide a valuable source of technical knowledge for clients experiencing difficulties and enable us to rectify over 20% of all issues without the intervention of an engineer.

• Effective central call management
• Highly flexible remote call management
• Knowledgeable personnel
• Integrated call, depot and logistics system
• Single point of contact
• High client focus