Logistics Management: 

• The only effective way to ensure minimal client disruption, as well as making the best possible use of our engineering force, is to provide comprehensive logistics and back up services.
• A single logistics location at our head office in Birmingham for all receipt and dispatch gives visibility and control over our inventory.
• While logistics control is critical to the success of any support agreement, so is the distribution of those spares, ensuring they are deployed where they are needed most.
• Our mobile engineers carry relevant components and modules which apply to the clients within their service area.
• This enables them to respond to site confident in the knowledge that in over 90% of situations they will have the means at their disposal to provide the client with an effective fix.
• However, should the engineer require additional logistics or even an option to swap device, then logistics personnel who understand the urgency of the situation will express courier the required part(s) directly to the site.
• Engineers and logistics staff are constantly updated with client and equipment changes ensuring that remote and central inventory can be increased, decreased, re-distributed or otherwise modified to reflect the client's service levels and supported equipment base.

• In situations where a client has a site resident engineer provided by PCS, it may be far more efficient to locate selected components, modules and/or whole units on the client site.
• This ensures that the engineer's time and efforts are maximized and equipment downtime is reduced to an absolute minimum.

The initial spares holding would be based on historical fault/fix information and would be modified or otherwise updated in line with the engineer's recommendations detailed on the daily activity reports.

• Single controlled environment
• Client based spares
• Distributed spares with engineers
• Effective review processes
• Business oriented support personnel