1. We were unable to connect you to the lobby, error
code...
2. When I try logging on I get an unusual an unexpected error 13.
something. Why can't I log on?
3. I get an error message telling me to initialize my Internet
connection, but I'm connected to the Net. Why can't I connect to mplayer.com?
4. Alert Text not set
5. C++ Runtime error
6. Content Advisor, Forbidden Proxy
7. Game Not Installed, Ics 0x2000000d
8. Invalid Page Faults
9. Kernal32.dll errors/crashes
10. Mic not working
11. Member Not Found
12. ModuleInvariant error
13. Mplayer cannot launch game in manifest
14. Mplayer.dll is missing
15. Old File Not found
16. OCX errors
17. Room is deleted as you try to enter it
18. Server is temporarily full
19. Too Far in Cyberspace/Red X, ics 200001
20. Url.dll not found
21. WebPro32.ocx.gz
22. Download Stops at 19-25%
23. ICMP, C++ Runtime Error
24. glide2x.dll is missing
25. ipxchg - This program has performed an illegal operation and
will be shut down
26. dperr - can't create process
We were unable to connect you to the lobby, error code...
#1: We thought we were connected, but when we sent the request, nothing came
back.
#2: Connected to the MCP just fine, connection to Matchmaker is lost.
#3: Generic code. This can be any failed request to the MCP that isn't
security related.
#4: You were not connected to the MCP when you made the request. Wait until
you're connected to the MCP, then try again.
#5: Locked Game Class (You can't go there, you do not have permission)
Error Code - ID-10-T is a common member error, this usually occurs when
their is a void between the chair and the keyboard. :-)
Error Code -73 is just a disconnection error. Standard Latency stuff.
Error Code -41 means the Game Server didn't respond
Error Code 403 - means they are being blocked from that lobby for some reason, can
be a temporary thing, but if it isnt, have them email support@mplayer.com
Just in case you were curious, error code 31 doesn't exist.
Top
When I try logging on I get an unusual an unexpected error 13.
something. Why can't I log on? This is an matter for accounts, it means
your account has either been suspended or deleted, please email support@mplayer.com for
more information.
Top
I get an error message telling me to initialize my Internet
connection, but I'm connected to the Net. Why can't I connect to mplayer.com?
Certain network configurations do not allow you to connect to our servers. Mplayer.com
requires a Point-to-Point Protocol (PPP for short) connection, and may not work through a
Proxy server, a firewall, or a non-Win95 TCP/IP compatible WinSock. To troubleshoot this,
you can contact your ISP or Network Administrator and ask them if they use a Proxy
configuration or a firewall. If a Proxy Server or firewall is in place, the System
Administrator needs to allow both TCP and UDP packets to pass through ports 8000-9000.
Specifically if they are running transparent caching, have them allow for the following
IP addresses to NOT be cached:
209.185.127.13
209.1.133.142
209.1.133.139
and (if possible) 38.*.*.* and 206.*.*.*. Our ISP uses a rotating IP system, which is
why the range is so large. The main three are imperative. The ranges are helpful. If they
cannot remove those servers from being cached, then you will need to be removed from the
caching system.
If you are not running through a Proxy Server or a Firewall, it may be that the
Networking components installed on your computer are not the standard Win95 components. If
you go to Control Panels and open up Network, you should see a protocol there listed as:
TCP/IP -> Dial Up Adapter
OR if you are connecting from AOL, you should see:
TCP/IP -> AOL
If you are not seeing these components installed, you need to add them.
For AOL, you can download the proper version of software by using the keyword
"get95" from AOL. AOL can provide you with better information to insure you are
using the Win95 compatible components.
Top
General errors:
Alert Text not set...This is the best error message I can
give you, 500 Internal Error, Inventory Control System could not provide final Status
message, Mysterious Error – all of these are errors that occur when there are
problems with the service itself.
Top
C++ Runtime error – error on log in for which there is
no fix. Suggestions at this time are to go to www.filez.com and download the latest
service pack to update their files. This may not work. If not, refer them to support.
Top
Content Advisor, Forbidden Proxy – problems with
Internet Explorer. Open Internet Explorer, click on View and click on Options(this is for
version 3.x of Internet Explorer) or Internet Options(for version 4.x). In I. E. 3x, click
on Security. The first section on that tab is the content advisor section. Disable it, and
you should be fine. In I. E. 4x, click on Content. Again, the Content Advisor is the first
section there, and should be disabled.
Top
Decompression of enabler files not working properly (works
like this for most games) The decompression of %s failed. There may not be enough free
disk space available in the TEMP directory" –need to empty the c:\windows\temp
directory (copy or delete files in it) and try again. If that doesn't work, need to make
sure the value for Temp is set to Temp (a lot of times temp is set to equal dos or set to
equal tmp). If Temp is set to dos, go to Start -> Run and type in Sysedit. Then click
on Autoexec.bat and look for the line that has Temp = dos. Then change it to look like
Temp = C:\windows\temp. Also, delete all IE Internet Cache files, and delete all internet
cache for Netscape files.
Top
Game Not Installed, Ics 0x2000000d–
1.Check to see if the game is on a removeable, zip, jazz, or other temporary or
non-standard hard drive. If it is, you'll need to move it or Mplayer will have difficulty
with the game.
2) How was the game installed? Using Add/remove programs instead of the games own
install sometimes results in registry entries that Mplayer does not recognize. If this is
how it was installed, uninstall and reinstall using the installer on the game cd.
3) Have you copied the game to another place on your system? If you copied the game,
instead of installing it, Mplayer will look for the game where it was originally installed
and not where it is. To fix this, you'll need to completely uninstall the game from both
locations and install it where you'd like it to be.
4) Make sure you have no non-Mplayer-supported add-ons. For instance, Mplayer does not
support the mission packs for Red Alert, or the current upgrade for Quake 2. As a result,
these add-ons, or add-ons for any other game that you may have that we don't support, fool
the Mplayer software into thinking you don't have the game. To fix this problem in most
cases, all you have to do is remove the game and the add ons, reboot, and reinstall only
the game.
5) Make sure you have enough hard drive space on your C drive. If Mplayer doesn't have
enough room to install the enabler, you can sometimes get this message. You need at least
80 megs free on your C drive.
6) This is the "catch all" option, which has game specific answers. If the
game you are having problems with isn't listed here, skip these.
Total Annihilation, Quake2 Links98
7) If you still receive the message that the game is not found, you'll want to try
using the uninstall option for the game, rebooting, and reinstalling the game (if the game
was not previously on the C drive, you'll want to reinstall the game to the C drive). Then
go back to Mplayer and attempt to download the enabler again.
Top
Invalid Page Faults
MIC causes an invalid page fault in
Mplayer, Gizmo exe, Mplaunch, other Mplayer files (Delete & Reinstall Mplayer)
Module unknown (repeat instances of this are indicative of a corruption in Window's
'95—will require installation of Windows on top of itself).
Top
Kernal32.dll errors/crashes
1. Kernal32.dll is a very important file/module for Windows '95. Mplayer, like many
windows programs, uses this file. First, try all the memory issues – free space,
background programs, scan disk/defrag. Next, check out how much Ram is required for the
multiplayer version of the game you are trying to play on Mplayer when the crash occurs.
Mplayer's basic system requirements are for 16 Megs of Ram, but some games like Heavy Gear
and Total Annihilation require 24 Megs of Ram to play in Multiplayer mode.
2. If this does not help you, we suggest that you remove and reinstall Mplayer, to see
if the module having problems with Kernal 32.dll will be replaced in the reinstallation.
3. If these things do not work, then our next recommendation is to try to update your
Kernal32.dll file. I believe you can do that at www.microsoft.com. You can also pick up
another version of Kernal32.dll in some of the Microsoft Service Packs. NOTE: Do not copy
Kernal32.dll from a friend and simply try to copy over your present file as it could
corrupt the entirity of your Windows '95 program.
4. My final suggestion, if all of the above does not work, is to try reinstalling
Windows '95 on top of itself. While reinstalling Windows on top of itself rarely erases
files from your hard drive, make a back-up of any important files on your system, just in
case. When the reinstallation program asks if you'd like to use the more recent version of
files that are on your hard drive, decline--allow the disk to completely write over the
files so (hopefully) it will repair any damaged Windows files that may be causing your
problem (dll files likes Kernal32.dll call several other files to perform certain
functions. If those files are corrupt, and Kernal32.dll is not, you may still get this
error and reinstalling Windows on top of itself may fix the problem).
Top
Mic not working – go to http://www.mplayer.com/home/help/online/voicechat.phtml
and have them configure there. They can contact the sound card manufacturer for more help.
Top
Member Not Found – appears when you log on and will not
bring up the main menu. Currently being fixed by deleting Chat.mpi file, rebooting, and
relogging on. Also in rare instances, it's a bug in the install of Mplayer, and the error
pops up whenever you switch lobbies. Just clicking "ok" will deliver you to the
lobby. The fix for the rare case is to remove, reboot and reinstall Mplayer.
Top
ModuleInvariant error – usually nothing, just click
through or reboot. If that doesn't work, only other fix is to remove mplayer, reboot, and
reinstall
Top
Mplayer cannot launch game in manifest – try rebooting,
if that fails need to delete and reinstall game (make sure registry entry for game goes
away).
Top
Mplayer.dll is missing – occurs when user is trying
to "launch the game by hand" by double clicking any mp executable. It means
they're not launching the game properly.
Top
Old File Not found, file of same size send to tech support.
Top
OCX errors – have them run a file called
"regocx.bat"
Top
Room is deleted as you try to enter it, Waiting (in the
thousands) of seconds to connect – latency issue cured by logging off and then back
on (if reboot does not fix it may be packet loss issue-send to ISP) Also, Room is deleted
can occur when your mouse gets into an odd state in relation to Mplayer. Try right click
the room and going in that way. The next time you enter a room, the left click option
should be ok.
Top
Room Near Full Icon couldnt be opened...
C:\PROGRA~1\\MPLAYER\\Art\\Standard\\small\\RoomNearFullIcon , art file problems Send them
back to the web page to redownload the Mplayer Installer. Have them select custom install
and all art options (large, medium, small). That may fix the problem. If it does not refer
them to support.
Top
Server is temporarily full – temporary condition where a
user tries to get into a game and is given this message because the server they are trying
to access is not permitting them on at this time. Has nothing to do with number of users
in the game or in the room. They can try creating a different room, or log off, reboot and
log back on (in the time it takes them to do this, the condition should have passed and
they'll be able to get on the server)
Top
Too Far in Cyberspace/Red X, ics 200001, lost connection to
matchmaker (see latency)
Top
Url.dll not found. Have them copy the Url.dll file from
wherever it is and put copy in their c:\windows\system directory as well as in
c:\programfiles\mplayer
Top
WebPro32.ocx.gz – crash during Update or Installation.
Send Users to ftp://ftp.mpath.com/pub/cs. They must download the WebPro32.ocx file and
they must download a file there called Webreg.bat. They need to install WebPro32.ocx to
their C:\windows\system directory. Then they need to double click Webreg.bat to run it
(which registers the ocx and makes it possible for them to complete the download when they
try it next).
Webster error (d) – when trying to log on or view main menu. Either send them to the
ftp site ftp://ftp.mpath.com/pub/cs to get the Webreg.bat file and run it, or have them go
to Start -> Run and put in regsvr32 webpro32.ocx then hit enter. It will register the
ocx. Then click ok. Then reboot, and try logging on again.
Top
Download Stops at 19-25%, assets/nvidia/nvidia-grid.swf.gz
– crash during Update or Installation. Send Users to ftp://ftp.mpath.com/pub/cs to
download the nivdia-grid.swf file there. Have them place the file in C:\Program Files\
Mplayer\assets\nvidia. Then they need to reboot, and restart the download.
Top
Options tabs missing, One of Mplayer's Server's must be down,
Arcane Error Code 0 x 20000014 – prevents logon. Have them email tech support at
support@mplayer.com. We have a fix for both of these problems, they just require a long
registry edit. If they email Tech support, ask them to put the error code or problem in
the subject field—since we have a known solution it means we might handle the mail
faster.
Top
ICMP, C++ Runtime Error – No Known solution at this time.
Development is actively working on these problems so people can log in. If you know
someone (via ICQ, etc.) that has this problem, please have them send support@mplayer.com
their ics1.txt file and explain the problem and error code they are receiving. That text
file may help us to determine what is happening so we can fix it.
Top
Messed-Up Fonts – No Known solution. Not much data,
either. Have people send a description of what is happening to support@mplayer.com, along
with their ics1.txt and mptrace.txt files.
Top
Glide2x.dll is missing - They need to update their
OpenGL video card drivers. Send them to www.glsetup.com/where.htm,
go to the section called GLSetup for the Web, and download the Download
the 180kb Web GLSetup v1.0.0.113.
Top
ipxchg - This program has performed an illegal operation and
will be shut down - Get them to check their hardware settings in the game, possible
they have 3D enabled and no 3D graphics card. Also, get them to play first game
offline on a lower screen resolution then put it up to normal again.
Top
dperr - can't create process - Try getting them to play a
game offline and chose their graphics card. If the game is Forsaken and they have a
Voodoo3, tell them to chose Voodoo 2 in the vidio options for the game. Also try
updating their Direct
X drivers.
Top
|
