case |
topic |
BSkyB |
Multiple perspectives on viability |
Cisco |
On the perils of outsourcing. |
Credit Card |
An illustration of system dynamics in which the system
oscillates between two competing concerns. |
Enron |
On the economic and ethical issues of corporate bankruptcy. |
Fire Brigade |
Based on a classic study by Isabel Menzies Lyth.
The presenting problem was difficulty recruiting fire-fighters. What
was the "real" problem? |
Hadrian's Wall |
On conflicting interests and perspectives. |
Healthcare |
This case study describes three decisions taken in different
places at different times within a large complex organization. Each decision
can be seen as locally rational within its own "frame" – but when all three
decisions are placed side-by-side, an entirely different picture emerges. |
Heathrow Express |
This case study shows two business leaders stepping up
to a crisis and managing to achieve the outcomes they wanted to. |
Invensys |
Viability - a business model of acquisition and profit-taking,
and its long-term sustainability. |
Kodak |
On decision-making and crisis management. |
Leisure Centre |
A clash between different stakeholders at a local leisure
centre, used to illustrate a general systems pattern. |
LongWall Mining |
The classic study of sociotechnical systems. |
M16 rifle |
On a technology that was grossly unfit for purpose. |
MSI |
A clash between two different business models. |
Marks and Spencer |
The possible conflict between identity and viability. |
Mobile Charge |
A system intervention by the UK phone regulator aiming
to achieve "fair competition" in mobile phone charging. |
Nuclear Energy |
Tricky questions of economic and social viability. |
Personal Manufacturing Station |
This case illustrates an entrepreneurial failure, which
can possibly be attributed to management error. |
PFI (Private Finance Initiative) |
On the (stated, revealed) purpose of large complex systems. |
Wholefood Distributor |
A small company faced with the challenges of growth. |