differentiated services veryard projects > so > differentiated services

we offer	service-based business	veryard projects material	cbdi material	links
consultancy management briefings independent advice on tools and methods	Differentiated Service is extensively covered in a few narrow technical areas, such as telecoms networks and internet. It is also mentioned in some marketing sources, with reference to customer segmentation.  But the principle of Differentiated Service extends far beyond these domains, and is a key element of the Service-Based Business.	Services on-demand Modes of differentiation Identity-differentiated business services Differentiated security Sorting and classification	Differentiated Service (December 2000) Implementing Context-Driven Services (June 2002) Differentiated Security (June 2002) Restricted access  to full articles. Click to view abstracts and availability.	contact us

Modes of Differentiation veryard projects > so > differentiated services > differentiation

When it works properly, service differentiation combines the economic and technical benefits of generalization with the economic and technical benefits of specialization. It also provides a new angle on security (differentiated security).
 

Service Differences Content Data Workflow Data Quality Precision/Accuracy/Granularity Latency/Timeliness Scope/Horizon Security Access Operation-Specific/Object-Specific CopyProtection/OpenSource Technical Quality Speed/Response Performance/Throughput Reliability/Availability Cost/resource usage

Control Differences Price Paid Customer Type Gold/Regular Transaction Type Voice over Data, StolenCardReport versus RegularTransaction Customer/Transaction History e.g. Recent Complaint, Previous Claim Connection Type High/Low Bandwidth, Inside/Outside Firewall Software Type Java-enabled versus text-only browser Security Level Customer Employee Privileged Administrator and other possibilities ...

Control Mechanisms Separate policy or workflow layer Service tokens Policy blackboard Multiple implementations or separate plug-ins Hand-coding within each component these options are presented in descending order of preference

This is an extract from an article in the June 2002 issue of the CBDi Forum Journal.  For journal articles, plus news, analysis, product reviews, patterns and other materials, please register at the CBDi Forum website (Silver/Gold membership required for full access to articles, but free Bronze membership will give you access to lots of other resources.)

Identity-Differentiated Business Services veryard projects > so > differentiated services > identity

Example: Pay As You Drive Insurance

veryard projects > so > differentiated services

This page last updated on October 16th, 2003 Copyright © 2003 Veryard Projects Ltd  http://www.veryard.com/so/diffservices.htm